Going Places higher & higher™ Planning Details for Winners
General Reservation Information
Your award can be delivered in one of two ways.
Self Service: If you want to make your own hotel and/or airline reservations, The Journeymasters will send you Marriott/Renaissance, Hyatt, Residence Inn or Fairmont hotel certificates or American Airlines® or United Airlines® certificates to the limit of your award. Each certificate has a toll-free telephone number (numbers are also listed below) and instructions on how to make your reservation.
Full Service: If you know when and where you want to go, please fill in the redemption form here on our web site under Claim Your Award. The Journeymasters will make your hotel, cruise and/or air reservations and send your travel documents via UPS two day delivery.
Hotel Information
The Journeymasters will make your reservations if you wish. The rule is that we will check two dates you request to determine if space is available. If it turns out that space is available and you instruct us to check additional dates, a charge of $25 to check each additional date will be incurred. The $25 charge will be your responsibility. The best course of action is to give us two dates when you can actually travel so we can make a firm booking on the first call.
All of the above is because the availability we tell you of is not guaranteed, unfortunately, for even a minute. If it was the last room available on that date, or the last cabin available on that cruise ship, it can be sold to someone else the moment we hang up our phone.
Reservations should be made a minimum of 30 days prior to travel. You will be responsible for a $25 service charge from The Journeymasters if they are asked to make your reservations inside of 30 days.
We have approximately 600 Marriott, Hyatt, Residence Inn, Renaissance and Fairmont hotels as well as the Aladdin in Las Vegas participating in Going Places higher & higher™. We have included a partial list of hotels on the awards page. Simply click on View Hotel Listing to see many of the choices.
Reservation guidelines for our hotels are listed below. Marriott, Hyatt and The Journeymasters reserve the right to change hotels at any time without written notice.
Hotel Reservation Numbers
The Journeymasters: 1-800-875-3422
Marriott/Renaissance Reservations: 1-800-899-7235
Residence Inn Reservations: 1-800-899-7235
Hyatt Reservations: 1-800-555-0233
Fairmont Hotels: 1-888-742-7488
Check-In Time
Is 2:00 PM to 4:00 PM depending on the hotel. Your room may be ready before that time, however there is no guarantee. For that reason we suggest you pack some playclothes (bathing suit, shorts, golf attire, etc.) in your hand luggage so you don't have to wait until your room is ready to start your vacation.
Children
Most Marriott, Residence Inn and Hyatt allow children up to the age of 16 to stay in the same room as their parents at no charge, providing existing bedding is used. That is, they will charge a small fee for putting a cot, or rollaway bed in the room. Please note: You will be responsible for breakfast and additional charges, where applicable, for the children.
Definition of Hotel Credits
Many of our awards include hotel credits. Marriott, Renaissance and Hyatt hotel credits will be certificates from the relevant hotel that can be spent like cash at the hotel. Any certificates remaining in the winner's possession can be spent in any Marriott, Renaissance or Hyatt hotel at a later date (prior to expiration). No cash will be refunded for any unused portion of a certificate by the hotel. If the hotel is not Marriott, Renaissance, or Hyatt, a check will be issued to you for the hotel credit amount.
Room taxes are included. At some hotels an occupancy charge or resort fee is levied which is not included.
Black-Out Dates
Hotels "black-out" (will not accept reservations) days around the Christmas and New Year's holiday, and special event dates, e.g. Mardi Gras in New Orleans.
Expiration Dates
Please note the expiration date printed on your hotel certificates. They must be used prior to that date.
Cancellations, Change Penalties and Taxes
We will be happy to make your hotel, cruise and/or airline reservations for you. Unfortunately, for any change you make after you give us instructions, we must charge you a $25 administrative fee. After we have confirmed your reservation and mailed your travel documents, the administrative fee will be $100.
If you "No Show," at a hotel, i.e. fail to show up on your reserved date without notification, your credit card will be billed according to the hotel's cancellation policy.
Flexibility
Air and hotel certificates can be used together or each may be used individually, but we must send you all your certificates at the same time. We cannot break up your award and hold any portion of it for later delivery.
More Questions?
For additional questions, please call our toll-free number 1-800-875-3422. We are here Monday through Friday 9:00 AM to 5:30 PM (Eastern Time). After normal business hours and on weekends, a live operator from our answering service will pick up your call. You can leave a message with a live operator or leave a recorded voice mail message which we will play back the next business day. If you leave us a message, we can begin working on your behalf, and call you back as soon as we've completed the job. That will save you a second telephone call. Or send us an email at gp@journeymasters.com.
Marriott and Renaissance
Breakfast for two is included each morning.
$125 per night supplement from Dec 1 - May 31:
Arizona - Camelback Inn, JW Desert Ridge, JW Starr Pass
California - JW Marriott Desert Springs, Rancho Las Palmas, Renaissance Esmeralda
Colorado - Vail Mountain Resort
Florida - Marriott Doral, Eden Roc Renaissance, Key Largo, JW Orlando at Grande Lakes, Orlando World Center, Renaissance Orlando Resort, Renaissance Vinoy Resort, Renaissance World Golf Village
Massachusetts - Boston Long Wharf
$125 per night supplement from Nov 1 - Jan 31:
Nevada - JW Marriott Las Vegas
Residence Inn
Breakfast for all guests is included each morning.
Hyatt
Breakfast is NOT included.
Resort Fees are NOT included.
Other Hotels
Las Vegas, NV - Aladdin Resort & Casino
Reservations must be made by the Journeymasters.
Breakfast is included at Aladdin.
Fairmont Ovation Rewards (new addition to the program)
Breakfast for two is included each morning.
British Columbia
The Fairmont Empress, Victoria
The Fairmont Waterfront, Vancouver
The Fairmont Hotel Vancouver
The Fairmont Vancouver Airport
Alberta
The Fairmont Palliser, Calgary
The Fairmont Hotel MacDonald, Edmonton
Manitoba
The Fairmont Winnipeg
Ontario
The Fairmont Royal York Toronto
Fairmont Chateau Laurier, Ottawa
Quebec
Fairmont Le Chateau Montebello
Fairmont Tremblant
Fairmont The Reine Elizabeth, Montreal
Fairmont Le Manoir Richelieu, Charlevoix
Airline Information
Your airline award is for a round trip coach air ticket or tickets on the airline of your choice: American Airlines® (and American Eagle) or United Airlines® (and United Express), between any airports served by each in the continental USA and Canada. Important Note: You have to stay on the same airline round trip.
Making Your Reservation:
You can make your reservations by calling the issuing airline's toll-free number listed on your certificate (and listed below). Or you can have The Journeymasters make your reservation by filling in your travel dates, travelers' names, airports and airline choices on your choice form.
Exchanging Your Certificates for Airline Tickets:
American Airlines® or United Airlines® certificates may be exchanged for tickets in person at the airport on the day of travel (or anytime earlier) or by mail at least 14 days prior to travel (call the 800 number on the certificates for instructions on exchanging by mail).
The airlines advise you to exchange your air certificates for actual tickets as soon as possible. The airlines will not protect you against schedule or flight changes unless you are ticketed. The actual ticket must be written by the airline that issued your certificate.
No "stop overs" are permitted, i.e. you have to travel to your final destination the same day you depart your home. The same is true of the return flight.
No "open jaws" are permitted on American Airlines®, i.e. you have to fly direct from your beginning airport to destination airport and return direct from destination airport to the same airport you started from. United Airlines® does allow "open jaw."
Certificates are non-transferable.
The traveler's name must be printed on the certificate before we send it to you. The FAA now requires all passengers 18 or older to show photo identification upon check-in for all domestic flights. Your ID must match the name on your air certificate. The fee for reissuing or exchanging certificates due to name change, carrier change or expired certificates is $125 per certificate for American Airlines® and United Airlines®. United certificates cannot be reissued unless returned at least six weeks prior to their expiration date. Certificates are void if lost or stolen. The airlines and The Journeymasters reserve the right to change the reissue fee at any time without written notice.
Your tickets are non-refundable once they are issued. Any changes are subject to a $100 per person change fee plus any additional fare increases from the airline.
No upgrades are allowed, even if you are willing to pay for the upgrade.
You will be responsible for airport passenger facility fees, security fees and fuel surcharges. These charges will be collected by the airline when your tickets are issued.
The Journeymasters reserve the right to change airlines without notice.
American Airlines
American Airlines® has a 14 day advance reservation requirement, and requires that you stay at least two nights, no Saturday stay required. American Airlines® will make no exceptions to these rules.
American Airlines® has no blackout dates, but flights are subject to availability.
You will earn AAdvantage miles on the air ticket(s).
United Airlines
United Airlines® has a 14 day advance reservation requirement, and requires that you stay over a Saturday night. United Airlines® will make no exceptions to these rules.
United blackout dates for 2006 are: Jan 1-3, Feb 23-Mar 8, Apr 13-23, Nov 19-26, Dec 20-25, and Dec 30-Jan 3, 2007.
You will earn Mileage Plus miles on the air ticket(s).
Airline Reservation Numbers
American Airlines®: 1-800-433-1790
United Airlines®: 1-800-521-4041
Carnival Cruise Lines & Royal Caribbean International Information
The award is a three night (Emerald level) or four night (Diamond level) cruise on Carnival Cruise Lines' FANTA®Y, PARADI®E or FASCINATI®N or on Royal Caribbeass SOVEREIGN of the SE®S, MAJESTY of the SE®S or MONARCH of the SE®S.
The award includes the following: An outside stateroom for two on MAIN deck on Carnival. Best available ocean view stateroom with either two lower beds or queen size bed on Royal Caribbean. (It behooves you to book as early as possible with Royal Caribbean for the best available ocean view stateroom.) All meals. Round trip air for two people from over 140 cities to Miami, Orlando (overnight for West Coast guests included), or Los Angeles. Round trip transfers from airport to the pier. Port and departure taxes, airport fees (approximately $125 to $200 per person) and tips are not included. Some cities will require an airfare add-on of approximately $100 to $200 per person. The Journeymasters will make your reservations, confirm them and mail your documents.
Cruise Reservations
Reservations must be made 45 days prior to travel. Christmas and New Year's cruises are not available. Either a valid US passport or a state issued birth certificate with a raised seal along with a picture ID is required as proof of citizenship to travel on all cruises.
If you wish to make any special airline requests, it can be done as an air deviation from 210 to 45 days prior to sailing. The cost is $50 per person from The Journeymasters. If your deviation is accepted, Carnival or Royal Caribbean will also charge $50 per person plus any additional air costs that apply.
You can change the airline tickets you receive (direct with the airlines) to (A) arrive earlier or (B) stay longer. If you do change your airline tickets you do so under the following conditions 1) The transfers from the airport to the pier will be your own responsibility. And please don't be late; the ship could leave without you. 2) The routing on your original ticket must be the routing on your new itinerary. Example, if you were routed through Atlanta, you must select an itinerary that routes you through Atlanta on the new dates. 3) The airlines will charge $100 per ticket for the change.
With Carnival and Royal Caribbean cruises you have a couple of other choices that are within their guidelines to change your air ticket. 1) You may book "cruise only" and purchase your own air. We will send you a check for $375 per person to cover your air cost, but the transfers to the pier are still your own responsibility. 2) You may purchase a Carnival or Royal Caribbean ground package for a hotel stay either post or prior to your cruise. The cruise line will then change your air tickets to coincide with the dates of your ground package. Your pier transfers will still be included.
Cruise Cancellation Penalties
Cruise penalties are the responsibility of the winner, and are as follows:
Carnival
60 to 30 days prior to departure: $100 per person
29 to 8 days prior to departure: 50% of Total Cost
7 days or less: No Refund
Royal Caribbean
59 to 30 days prior to departure: $100 per person
29 to 8 days prior to departure: 50% of Total Cost
7 days or less: No Refund
Please note that the cruise lines consider a change of travel date the same as a cancellation. Any change made after a reservation has been confirmed will be subject to a $100 administrative fee. Carnival offers "catastrophe" insurance for $78 per couple for a three night cruise or $98 per couple for a four night cruise. Royal Caribbean offers insurance for $178 to $278 per couple (depending on coverage selected) for three and four night cruises. This insurance covers cancellation in case of extreme emergency such as serious illness or death. The insurance will not cover any pre-existing conditions.
The cruise lines reserve the right to change their fees and itineraries for any reason.
Cruise Reservation Number: The Journeymasters 1-800-875-3422
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